Upon admission you are given an informative folder about patient rights. These folders can also be found in the folder cabinets in the cafeteria, polyclinic and rehabilitation centre.
If you are not satisfied with a specific aspect of the treatment, or if you have a question, it is best to first discuss this directly with the relevant care provider.
We think it's important that patients feel free to give their thoughts and ask questions in an open environment. We want to continue developing 'patient empowerment' in this way.
If you do not wish to raise this problem with the person involved, or feel unable to do so, you can present your report or question to the ombudsman service, who will try to mediate to restore the dialogue between you and the care provider.
How is a complaint dealt with?
Formulate your complaint as clearly as possible
The ombudsman service will create a file for your complaint
You complaint is passed on to the person involved
Feedback is requested
You receive an answer
A mediation meeting is held if necessary
If it is not possible to come up with a solution by means of mediation, the ombudsman informs you about other (external) possibilities for the further processing of your complaint.
The ombudsman service's approved procedural rules describe how a complaint is dealt with, among other things.
